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Conflict and ComplaintsTraining and resources to equip you to show up well for tough situations.
This page is offered in partnership with Dr Brett Mann.
Please also visit his website: https://brettmann.nz/ He offers supervision and consultancy, as well as further training. |
Training seminar: Dealing with Conflict
90-minute seminar from Dr Brett Mann
In this training, Brett covers helpful and unhelpful approaches to conflict, with encouragement to grow our 'muscles' for dealing well with conflict.
Date to be advised, early in 2027
90-minute seminar from Dr Brett Mann
In this training, Brett covers helpful and unhelpful approaches to conflict, with encouragement to grow our 'muscles' for dealing well with conflict.
Date to be advised, early in 2027
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Podcast discussion on Conflict and Board Dynamics
Brett Mann and Steven Moe talking about conflict in board meetings. Excellent insights! |
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Online resources for Conflict
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Centre for Lifelong Learning, Carey Baptist College
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Restorative Practice
‘A voluntary, relational process where all those affected by an adverse event come together in a safe and supportive environment, with the help of skilled facilitators, to speak openly about what happened, to understand the human impacts, and to clarify responsibility for the actions required for healing and learning.’ Restorative Responses: Learning from Harm, a guide from Te Tāhū Hauora, Health Quality & Safety Commission, 2023 Restorative Practices for Schools, a guide published by Waikato University Relational-restorative theory, Oranga Tamarki |
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Guide for having a challenging conversation
Download here a step-by-step process guide for when you need to raise a difficult issue with another person.
This resource is made available by permission of Dr Brett Mann.
Copyright remains with the author. It may be downloaded and used for personal, educational, or ministry training purposes, but may not be altered, sold, or reposted elsewhere without written permission.
This resource is made available by permission of Dr Brett Mann.
Copyright remains with the author. It may be downloaded and used for personal, educational, or ministry training purposes, but may not be altered, sold, or reposted elsewhere without written permission.
Online resources for Complaints
Complaints Policy samples from churches
How to make a complaint
Citizens Advice Bureau + List of articles
Training videos from Peninsula Group: Free 1-hour webinars
How to make a complaint
Citizens Advice Bureau + List of articles
Training videos from Peninsula Group: Free 1-hour webinars
- Managing Personal Grievances: Complaint, Investigation & Resolution
- Managing Personal Grievances in the Workplace: A Practical Guide for Employers
- Recognising and Managing Bullying and Harassment in your Business
10 Steps to follow for a good result in a conflict situation
