Conflict and Complaints

Training and resources to equip you to show up well for tough situations.

Dealing with Conflict
90-minute seminar from Dr Brett Mann
In this training, Brett covers helpful and unhelpful approaches to conflict, with encouragement to grow our 'muscles' for dealing well with conflict. 
Hosted by Conversations Seminars, 1 July 2026

Online resources for conflict

Centre for Lifelong Learning, Carey Baptist College

• ‘Coping with difference and handling conflict’ (12-minute video)
• 'Handling Conflict in the Church', Webinar series. Cost is $40 for 4 webinars

Restorative Practice
‘A voluntary, relational process where all those affected by an adverse event come together in a safe and supportive environment, with the help of skilled facilitators, to speak openly about what happened, to understand the human impacts, and to clarify responsibility for the actions required for healing and learning.’
Restorative Responses: Learning from Harm, a guide from Te Tāhū Hauora, Health Quality & Safety Commission, 2023
Restorative Practices for Schools, a guide published by Waikato University
Relational-restorative theory, Oranga Tamarki

Online resources for Complaints

Complaints Policy samples from churches

• East Taieri Presbyterian Church, Dunedin
• Auckland Baptist Tabernacle

How to make a complaint
Citizens Advice Bureau  + List of articles

Training videos from Peninsula Group: Free 1-hour webinars

• Managing Personal Grievances: Complaint, Investigation & Resolution
• Managing Personal Grievances in the Workplace: A Practical Guide for Employers
• Recognising and Managing Bullying and Harassment in your Business